Client Liaison-Sr. Database Specialist (FileMaker)

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Location: New York, NY
Job Number: 3067

CompanyHighlights

  • Our client is on a mission to transform the art world. They are a leading art platform that empowers thousands of galleries, artists and collectors to run and grow their businesses with a suite of inventory, marketing, CRM and website tools.
  • As a mission-driven company, they know it takes a great team to build the future, and thus they are committed to providing the best structure, resources and quick thinking to help achieve the collective goal.
  • This company is thriving and experiencing an exciting time of growth as they expand into new regions, build new products and create the next generation of tools to help the art world move online.

Benefits and Features

  • Competitive compensation
  • 33 days of annual leave (including bank holidays) plus long service entitlement.
  • Flexible working / hybrid model
  • Health, dental & vision benefits
  • 401k retirement plan
  • Company pension scheme
  • Annual Christmas bonus
  • Continued professional development opportunities
  • Team and whole company social events

The Role You Will Play

  • The Client Liaison – Senior Database Specialist will help support the company’s flagship database product.
  • This role is all about delivering the highest quality client experience; building relationships, solving problems and working to deliver the best outcome for everyone, every time.
  • The Client Liaison – Senior Database Specialist will manage data imports, manage the process of transferring clients from other database systems including complex data imports and successfully training and onboarding clients.
  • This role is entrusted to provide training to new and existing clients both one-to-one and by leading webinars, and create help notes for products to build up self-service resources for the clients.
  • In addition, the Client Liaison – Senior Database Specialist will act as a dedicated account manager for larger clients, in conjunction with their sales account manager.

Community Highlights

  • This role is based with the team in New York.
  • New York is an art lover’s paradise.
  • This city is filled with top scale entertainment, dining, sports, and culture.

Background Profile

  • 2+ years of experience in FileMaker and/or Artbase
  • 3+ years of client services and engagement experience
  • Solid technical skills to train, assist, and troubleshoot with clients
  • An enthusiastic, self-starter who thrives on human interactions and has a desire to help people and find the best solution possible using your training, knowledge and creative problem-solving skills.
  • Able to bring significant art world experience to the team while applying established customer relationship management skills to your new role.
  • Meticulous project management skills, ability to juggle multiple complex projects with staggered deadlines